Workday integration
Unify HR and service management by pulling real-time worker data, org structure, and team assignments to automate employee lifecycle workflows.
What it connects
- Complete worker profiles including names, emails, job titles, hire dates, and employment status.
- Organizational hierarchy with department and supervisory organization relationships.
- Manager assignments and team structure for escalation and routing.
- Position details and employment status changes including terminations and status dates.
What it automates
- Submit time-off requests on behalf of employees from service management workflows.
- Request one-time payments or special compensation for validated business scenarios.
- Look up individual worker details for on-demand profile verification and correlation.
- Query team members within supervisory organizations for escalation and delegation decisions.
In practice
When a new hire appears in Workday, automatically generate IT onboarding tickets for laptop setup, network access, and email provisioning using their job title and department.
Upon employee termination in Workday. Trigger an offboarding workflow that revokes VPN access, deprovisions accounts, and reassigns their pending tickets to their manager.
Route support tickets to the correct regional team by reading the requester's supervisory organization and location from Workday, ensuring SLA compliance at each site.
When an employee's org assignment changes in Workday, automatically refresh their access profile and update ticket routing rules to reflect their new department and reporting structure.
