Privacy Policy

1. Introduction

Standard Template Labs, Inc. (“STLabs,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at stlabs.com or use our platform and services (collectively, the “Services”).

2. Information We Collect

Information you provide directly

• Account information: name, email address, company name, and job title when you create an account or request a demo
• Contact information: name, email, and message content when you submit a form on our website
• Payment information: billing details processed through our third-party payment processor (we do not store payment card numbers)
• Communications: content of emails, support requests, or other messages you send to us

Information collected automatically

• Usage data: pages visited, features used, actions taken, timestamps, and session duration
• Device information: browser type, operating system, device type, and screen resolution
• Network information: IP address, approximate geographic location, and referring URL

Customer data

When you use our platform, you may connect third-party services (such as ticketing systems, identity providers, and monitoring tools) that transmit data to STLabs. This customer data is processed solely to provide the Services and is governed by your service agreement with us.

3. How We Use Your Information

• To provide, maintain, and improve our Services
• To process transactions and send related information
• To respond to your inquiries, support requests, and demo requests
• To send administrative communications such as service updates and security alerts
• To analyze usage patterns and improve the user experience
• To detect, prevent, and address security issues, fraud, and abuse
• To comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: We work with third-party vendors who assist in operating our Services (e.g., cloud hosting, email delivery, analytics). These providers are contractually required to protect your data and may only use it to perform services on our behalf.
• Legal requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
• With your consent: We may share information for any other purpose with your explicit consent.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, it is securely deleted or anonymized.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, and regular security assessments. For more details, see our Security page.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to certain exceptions
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to the processing of your information in certain circumstances
• Withdrawal of consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at privacy@stlabs.com. We will respond to your request within 30 days.

8. Cookies and Tracking

We use essential cookies to ensure our website functions properly. We may also use analytics cookies to understand how visitors interact with our site. You can control cookie preferences through your browser settings. We do not use third-party advertising cookies or engage in cross-site tracking.

9. Third-Party Services

Our Services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you connect to or visit through our platform.

10. Children’s Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 16, we will take steps to delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the “Last updated” date at the top of this page and, where appropriate, through email or an in-app notification. Your continued use of the Services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@stlabs.com.