Intelligent Service Management
Automate the Ordinary.
Solve the Complex.
STLabs
MessagesAbout
Sam M.10:42 AM
I need access to the staging database for the migration project
STLabsAPP10:42 AM
You're eligible. Approved per migration-team policy — provisioning via Okta now.
✓ Resolved — no ticket 4s
Message STLabs
Access Granted
Resourceauth-service (PostgreSQL)
ApprovalAutomatic
Policymigration-team
ProviderOkta
Expires7 days
No ticket created4s
Platform
Three modules. One platform.
Each module plugs into your existing ticketing on its own — or they snap together into a full platform with built-in ticketing.
Instant resolution
Self-Service
Employees resolve their own problems through natural conversation — access requests, password resets, device issues, policy questions. AI agents check policies, provision access, run workflows, and close the loop. No ticket, no wait.
Instant resolution via Slack, Teams, email, web, or phone
Request and receive access in minutes — no ticket, no wait
Knowledge base answers from connected docs
Escalates to a human only when needed
Scale operations
Operator Intelligence
When tickets do arrive, your team doesn’t start from scratch. Every ticket is enriched with live context, clustered by shared root cause, and paired with suggested automations. One fix resolves hundreds of incidents.
Tickets clustered by root cause, not just category
Suggested automations from resolved patterns
Blast radius mapped before changes go live
Batch resolution across ticket storms
Live context
AxiomTM
A real-time model of your entire organization — people, devices, apps, infrastructure, and the relationships between them. Ask it questions about blast radius, plan changes, and trace impact. Every module reads from it. Every action updates it. No manual CMDB. No stale data.
Live graph built from 100+ integrations
Ask questions about impact and dependencies before making changes
Every device, entitlement, and account linked to a person
Self-maintaining — updates as systems change
Why It Works
Three things legacy service management can’t do
STLabs reasons over a live graph of your people, systems, and infrastructure — and acts with full transparency.
Reasons over a live graph
Legacy service management stores static records. STLabs reasons over live relationships between people, services, devices, and changes — so root cause and impact are computed, not guessed.
Self-maintaining
No manual CMDB. Integrations continuously sync into Axiom. Workflows adapt when APIs or schemas change. Integrations reconnect when endpoints shift. AI reasons on current state, not stale snapshots.
Deterministic execution
AI generates real code you can read, version, and approve. Every action is auditable, every workflow is reproducible. No black-box magic.
How It Works
Three steps to a system that runs itself
No months-long implementation. No custom scripting.
Connect, build, resolve.
01
Connect your systems
Plug in your identity provider, ticketing system, cloud infrastructure, and communication tools. 100+ integrations, most configured in minutes.
02
Axiom builds automatically
STLabs maps every person, device, app, and relationship into a live graph. No manual data entry. No upfront configuration. It starts learning immediately.
03
AI resolves, operators scale
Employees get instant answers through self-service. Tickets that need humans arrive enriched and clustered. Workflows turn repeat fixes into automation. The system gets smarter every day.
Who It’s For
Built for the teams that keep the company running
IT Operations
Resolve 80% of tickets automatically. Cluster the rest by root cause. Turn every fix into a reusable workflow.
Security
Just-in-time access that auto-revokes. Real-time visibility into who has access to what. Audit trails for every action.
HR & People Ops
Onboard new hires in minutes — apps, devices, and access provisioned automatically from day one.
Engineering
Self-service access to staging, production, and infrastructure. No more waiting on IT tickets for database credentials.
Security
Enterprise-Grade by Design
SOC 2 In Progress
Controls in place. Certification underway.
Human in the Loop
AI escalates where needed. Every workflow is versioned and approvable.
Policy Guardrails
Natural language policies that AI agents interpret directly.
You Control the Pace
Start read-only alongside your existing systems. Expand to full automation — or a complete platform switch — on your terms.
Full Audit Trail
Every AI decision, workflow execution, and configuration change is logged and queryable.