Product
Service Management
Built for AI.
Follow the life of a ticket — from the moment it arrives to automated resolution — and see how every layer of the platform works together.
Axiom
Ask anything about your environment
Axiom is a live model of your entire organization — people, devices, apps, infrastructure, and the relationships between them. Ask it about blast radius before a change. Find out who has access to what. Surface non-compliant devices. Every answer comes from the live graph, not a stale spreadsheet.
Blast radius: know exactly what breaks before you make a change
Access visibility: who has access to what, across every system
Compliance: surface non-compliant devices, expired certs, policy violations
AxiomLIVE
Connected
Shannon M.Service Desk
What's the blast radius of patching auth-service?
Axiom
Patching auth-service affects 3 downstream services and 142 users across 2 teams. Lowest-traffic window is Sunday 2–4 AM.
Let's go!
3
Services
142
Users affected
2
Teams
Sun 2 AM
Best window
Dependency chain
auth-serviceTarget
migration-apiDownstream
reporting-svcDownstream
SSO gatewayDownstream
Self-Service
Employees resolve their own problems in seconds
Employees ask in plain language — via Slack, Teams, email, web, or phone. STLabs finds the answer from your knowledge bases, past ticket resolutions, and live context from Axiom. Access requests check policies and provision automatically.
Answers assembled from Confluence, SharePoint, ServiceNow, and historical tickets
Every answer enriched with context from Axiom — role, device, history
Policy-aware access provisioning with automatic revocation
Works in Slack, Teams, email, web portal, and phone
STLabs AssistantRAG
Nicky K.2:14 PM
How do I set up VPN on my new laptop?
STLabsAPP2:14 PM
Here's a personalized guide based on your device and team settings:
1. Open System Settings → VPN
2. Add WireGuard config from Jamf Self Service
3. Authenticate with your Okta SSO
2. Add WireGuard config from Jamf Self Service
3. Authenticate with your Okta SSO
Let's go!
Context assembled
Confluence·KB article
VPN Setup Guide
Ticket History·Last 90 days
3 similar resolved tickets
Axiom·macOS 15
MacBook Pro M3, Jamf managed
Personalized answer3 sources
Operator Intelligence
Your team gets superpowers, not more tickets
When tickets do arrive, they arrive enriched with context from your knowledge bases, past resolutions, and Axiom. Related tickets are clustered by root cause. And the system learns — extracting workflows from how your team actually resolves things, inferring new ones from patterns, or generating them from a plain-language description.
Every ticket enriched with KB articles, similar resolutions, and Axiom context
Tickets clustered by shared root cause — resolve hundreds at once
Workflows extracted from historical resolutions or inferred from Axiom patterns
Create new workflows by describing them in natural language
Incoming ticket
Richard L.2m agoSSO login failure for user in EU region
P2SSO / Auth
Suggested resolution: Rotate SAML certificate
Context sources
ConfluenceSAML certificate rotation guide
Ticket history12 similar tickets last month — all cert rotation
AxiomDevice compliant, cert expires in 2 days
Let's go!
Integrations
Connects to your stack, or becomes it. Maintains itself.
Self-healing integrations that adapt when upstream APIs change. Augment your existing tools or let STLabs run as your primary platform.