Zoom integration
Sync Zoom users, groups, and admin roles, and automate Zoom user and account administration from service workflows.
What it connects
- Users including their account status to track who has Zoom and who is inactive.
- Groups and group membership that determine how Zoom users are organized.
- Admin roles to see which users can manage your Zoom account.
- Meetings, rooms, and devices, retrieved when someone reports a problem.
What it automates
- Create users and set their license type when people need Zoom.
- Update a user's status or deactivate them during offboarding.
- Add or remove users from groups to apply the right settings.
- Assign or remove admin roles when someone's responsibilities change.
In practice
- A new hire needs a licensed Zoom account. After approval, STLabs creates the user, sets their license, and adds them to the right group.
- When an employee leaves, STLabs deactivates their Zoom user during offboarding, and the updated status appears in synced data after the next sync.
- An auditor asks who holds Zoom admin roles. STLabs answers from the synced admin roles and lists each admin by name on the ticket.
- A conference room's Zoom setup is reported as not working. STLabs pulls the room and its devices so the agent starts with the right details.
