Intermedia Unite integration
Connect Intermedia Unite to service workflows for voicemail fixes, call handling, and device and call lookups.
What it connects
- Retrieve the devices assigned to a user when their phone stops working.
- Pull voicemail settings and greetings before a change is made.
- Retrieve call history and call recordings for troubleshooting and complaints.
- Pull contacts when a request needs a person's phone details.
What it automates
- Update voicemail settings when a user asks for a change.
- Reset a voicemail greeting when the current one is wrong or outdated.
- Mark voicemails as read or delete them to clear out an old mailbox.
- Make, transfer, or end calls directly from a service request.
In practice
- An employee asks IT to reset their voicemail greeting. STLabs resets it in Intermedia Unite and confirms the change on the ticket.
- A user reports that their desk phone is not working. STLabs pulls the devices assigned to them so the agent starts with the right details.
- A user's voicemail is cluttered with old messages. STLabs checks their voicemail usage and deletes the messages they select.
- A manager asks for a call recording for a customer complaint. STLabs finds the call in Intermedia Unite and retrieves the recording for the ticket.
