Microsoft Teams integration
Embeds service management into Microsoft Teams with ticket bots, adaptive cards, and channel-based triage workflows.
What it connects
- Teams message context, channel metadata, and user AAD profile data
- Adaptive Card form responses for structured ticket intake fields
- Meeting chat transcripts linked to incident war room channels
- File attachments and shared OneDrive/SharePoint links from messages
What it automates
- Create tickets from Teams messages via bot command or message action
- Post adaptive cards with ticket details and action buttons to channels
- Spin up dedicated incident war room channels with auto-invited responders
- Send approval cards to managers with context summaries and action buttons
In practice
A user messages the IT bot in Teams asking for software access. STLabs presents an adaptive card form, captures the request details, checks license availability, and routes the approval to the right manager.
A P1 incident fires. STLabs creates a Teams war room channel, auto-invites the on-call SRE team, posts the incident timeline, and pins the runbook link so responders have context immediately.
STLabs sends an adaptive card to a channel summarizing the weekly ticket backlog with aging breakdown, letting the team lead reassign tickets by clicking directly on the card.
A user submits a hardware request via the Teams bot. STLabs checks asset inventory, creates a procurement ticket if stock is low, and replies with an estimated delivery date in the same chat.
