Intercom integration
Sync Intercom teammates and teams, and provision, deactivate, and move teammates directly from service workflows.
What it connects
- Teammates across your Intercom workspace to track who has access to customer conversations.
- Teams that organize how support work is grouped in Intercom.
- Team membership mapping each teammate to their Intercom teams.
- Teammate details, retrieved to confirm someone's account during a request.
What it automates
- Provision new teammates when support or sales hires need Intercom.
- Deactivate teammates during offboarding to close their Intercom access.
- Add teammates to teams when they join a new support group.
- Remove teammates from teams when they move to different work.
In practice
- A new support hire needs Intercom. After approval, STLabs provisions them as a teammate and adds them to their team before their first shift.
- When a support agent leaves, STLabs deactivates their Intercom teammate as part of offboarding, closing access to customer conversations.
- An agent moves from the billing team to technical support. STLabs removes them from the billing team and adds them to the technical team.
- A support manager asks who is on the escalations team. STLabs answers from the synced Intercom teams and membership without anyone opening Intercom.
