Exchange Online integration
Manage Exchange Online automatic replies, mail-enabled groups, calendar permissions, and delivery checks from service requests.
What it connects
- Retrieve mailbox settings and automatic replies before a change is made.
- Pull mail-enabled groups and their members to confirm who receives team email.
- Retrieve calendar permissions to see who can view or edit a calendar.
- Pull message traces to check whether an email was delivered and where it stopped.
What it automates
- Set automatic replies and other mailbox settings for a user from a request.
- Add or remove members of mail-enabled groups as teams change.
- Grant, change, or remove calendar permissions for assistants and delegates.
- Create mail rules, such as forwarding, after a request is approved.
In practice
- An employee is out unexpectedly and their manager asks for an out-of-office reply. After approval, STLabs sets automatic replies on the mailbox.
- A user reports that an important email never arrived. STLabs pulls the message trace so the agent can see what happened to it.
- A new executive assistant needs to manage a calendar. After approval, STLabs grants them the requested calendar permission in Exchange Online.
- A new hire joins the finance team. STLabs adds them to the finance mail-enabled group so they receive the team's email from day one.
