Aircall integration
Manage Aircall users, teams, and numbers from service requests to keep phone access in step with your staff.
What it connects
- Retrieve users and their availability before a change to their phone setup.
- Pull teams and their members to confirm which agents belong to which team.
- Retrieve numbers and their settings before a change is made.
- Pull calls and contacts when someone reports a dropped or missed call.
What it automates
- Create users when new agents join and need Aircall access.
- Update or delete users when people change roles or leave.
- Add or remove users from teams as agents move between groups.
- Update a number's settings when its owning team requests a change.
In practice
- A new support agent starts on Monday. After approval, STLabs creates their Aircall user and adds them to the right team before their first shift.
- When an agent leaves, STLabs removes them from their Aircall teams and deletes their user as part of the offboarding workflow.
- An agent moves from sales to support. STLabs removes them from the sales team in Aircall and adds them to the support team.
- A customer says their call was dropped. STLabs pulls the call from Aircall so the agent has the details before replying.
