Incident Management integrations
Syncs on-call schedules, escalation policies, and incident timelines. Triggers pages, updates status, and links incidents to root cause clusters.
The right responder, first time
An incident is raised against the on-call schedule and escalation policy that applies, so paging does not depend on someone knowing who is on this week.
One state, not two
Acknowledging or resolving in either system updates the other, so the incident record and the paging tool never disagree about whether something is still open.
Escalation paths that follow the org
On-call groups and notification accounts are kept current as people join, move and leave, so escalation does not route to someone who left.
Incident Management tools we connect to
Common questions
Does STLabs replace our paging tool?
No. It creates, acknowledges and resolves incidents in the tool you already use, and keeps the ticket in step with it.
Can it page automatically?
Yes, for the event types you choose. Everything else can be raised for a person to decide on.
What keeps the two systems in sync?
Updates flow both ways, so a resolve in either place closes the loop rather than leaving a stale record behind.