VictorOps integration
Centralize incident management, on-call scheduling, and team coordination into your digital twin.
What it connects
- Sync all users across your organization to track who is active and available for incident response.
- Import teams and their membership structures to maintain accurate team-based escalation paths.
- Pull current on-call roster snapshots to see exactly who is on duty for each team right now.
- Ingest escalation policies, routing keys, and incident records to map your complete incident response workflow.
What it automates
- Create, acknowledge, and resolve incidents directly from STLabs without switching to VictorOps.
- Reroute active incidents to different escalation policies to get the right team engaged faster.
- Add, update, or remove users from your organization and manage team membership at scale.
- Assign on-call overrides to take control of schedules and ensure continuity during critical situations.
In practice
When a security alert fires in your monitoring system, automatically create an incident in VictorOps with the right escalation policy and routing key, then acknowledge it once your team responds.
Track all on-call engineers across teams in a single dashboard, then reroute incidents to backup team members when the primary responder is unavailable.
Audit your organization's incident response structure by syncing users, teams, and policies into your digital twin, then drill into historical incidents to find patterns.
Manage new hire onboarding by adding users to VictorOps and assigning them to teams through STLabs, ensuring they appear in on-call rotations and escalation workflows automatically.
