xMatters integration
Connect your incident response infrastructure to automatically pull team data and trigger coordinated notifications.
What it connects
- Sync all people from your xMatters instance to track users, roles, and contact preferences across your organization.
- Pull group information including on-call teams and dynamic groups to understand escalation structures and team assignments.
- Import site and location data to map physical offices and regional presence for better incident response coordination.
- Retrieve active notification services to identify all business-critical systems that xMatters monitors and manages.
What it automates
- Create and update user accounts in xMatters when new team members join, ensuring incident notification channels are always current.
- Manage group membership and on-call assignments to automatically keep escalation paths aligned with organizational changes.
- Trigger events and incidents from STLabs to notify the right people at the right time when issues are detected.
- Update incident status and add comments to maintain a complete audit trail and keep stakeholders informed throughout resolution.
In practice
When a critical infrastructure alert fires in STLabs, automatically escalate through xMatters on-call groups to notify the on-duty team within seconds, bypassing manual routing.
Keep xMatters user directories synchronized with your organization's current staffing, so new hires automatically appear in notification lists and departing employees are removed from escalation paths.
Correlate service outages detected by STLabs with active on-call assignments from xMatters to route notifications only to team members currently responsible for that service.
After resolving a major incident in STLabs, automatically post status updates and lessons-learned to xMatters events, creating a unified incident record for post-mortem reviews.
