Collaboration integrations
Reads messages, channels, and user presence. Sends notifications, creates channels, and manages helpdesk interactions where employees already work.
A ticket raised without leaving chat
A message becomes a ticket by emoji, slash command or bot mention, so the request is captured where the person already was.
Status that comes to the channel
Ticket state, resolution notes and next steps post back into the thread, which removes most of the chasing that follows a request.
Answers before a ticket is needed
The AI agent answers directly in chat from your own knowledge and history, and raises a ticket only when it cannot resolve the request.
Collaboration tools we connect to
Common questions
Do employees need to learn a new tool?
No. That is the point of this category. Most people interact with STLabs entirely through the chat tool they already use.
Can it work in more than one chat platform?
Yes. Several can be connected at once, which matters where different parts of the business standardised differently.
Does it post publicly in shared channels?
It posts where you configure it to. Sensitive exchanges can be kept in direct messages while status updates go to the channel.