OpsGenie integration
Unify incident response by syncing OpsGenie users, teams, on-call schedules, and escalation policies to enrich service workflows with real-time alerting context.
What it connects
- Users, teams, and team memberships to map incident ownership and escalation chains.
- On-call schedules and rotations to identify who is available to respond when alerts fire.
- Escalation policies defining notification rules, delays, and recipient chains for alert routing.
- Services and their ownership to correlate alerts with the applications and teams that own them.
What it automates
- Create new alerts for high-impact events detected in STLabs, routing them through OpsGenie's escalation rules.
- Close or acknowledge alerts when incidents are resolved, keeping OpsGenie in sync with service recovery.
- Assign alerts to specific responders or add team members to critical incidents for rapid triage.
- Escalate stalled alerts to the next on-call responder based on configured rotation policies.
In practice
When a service outage is detected, STLabs automatically creates an alert in OpsGenie, which instantly pages the correct on-call engineer based on team schedules and escalation rules.
STLabs analyzes patterns across all alerts and incidents in OpsGenie to identify noisy monitoring rules and recommend suppression or deduplication strategies to reduce alert fatigue.
When resolving an outage, STLabs updates the alert status in OpsGenie in real-time, preventing duplicate pages and ensuring the on-call team sees the current state without manual handoffs.
By syncing on-call rotation data from OpsGenie. STLabs can recommend load-balancing adjustments based on historical alert volume per responder, optimizing team capacity.
