OpsRamp integration
Connect your hybrid IT operations to unified monitoring and incident management
What it connects
- Infrastructure inventory: See all your managed resources (servers, VMs, cloud instances) across on-premises and multi-cloud environments in one place.
- Active and historical alerts: Pull real-time alerts and their complete history to track infrastructure issues over time.
- Incident tickets: Sync all service desk incidents with full details including assignments, status, and resolution tracking.
- Team organization and users: Import your team members and platform users to keep incident assignments and approvals current.
What it automates
- Alert lifecycle management: Acknowledge, close, suppress, or escalate alerts directly from your workflows without switching tools.
- Alert annotations: Add notes and context to alerts to build an audit trail and help your team triage faster.
- Incident updates: Change assignments, update status, and mark incidents as resolved to keep your service desk synchronized.
- Resource management: Tag, update, or temporarily unmanage resources to enforce governance policies across your infrastructure.
In practice
Auto-acknowledge critical infrastructure alerts when detection systems confirm the issue is known, then escalate to on-call if unresolved after 30 minutes.
Create service desk incidents automatically when high-priority alerts spike. Assign them to the right team based on resource tags, and resolve them when the alert clears.
Enforce tagging compliance: scan resources without required tags, auto-tag them based on rules, and add a note for audit purposes.
Suppress noisy alerts from non-production resources during maintenance windows, then automatically unsuppress them when the window closes.
