Zapier integration
Connect Zapier to service workflows to check Zaps, runs, and app connections and create new automations on request.
What it connects
- Retrieve Zaps in the connected account to identify the automation behind a request.
- Pull recent Zap runs to confirm whether an automation ran, failed, or stopped.
- Retrieve app connections to see which apps the Zapier account can reach.
- Pull available apps and their actions when a new Zap is being planned.
What it automates
- Create a Zap when a team requests a new automation and it is approved.
- Create an app connection so a new Zap can reach the app it needs.
- Run a single action in a connected app directly from a service request.
- Retrieve the result of an action run to confirm it completed before closing the ticket.
In practice
- A user reports that an automation stopped working. STLabs pulls the Zap and its recent runs so the agent starts with the failure details.
- An admin asks which apps a shared Zapier account is connected to. STLabs lists the app connections and posts them on the ticket for review.
- A team requests a simple Zap between two connected apps. After approval, STLabs creates the Zap in the team's Zapier account and closes the request.
- During an app review, IT asks which Zaps exist in a shared account. STLabs lists them so owners can confirm which are still needed.
