Intune integration
Connect Microsoft Endpoint Manager to resolve device health issues, enforce compliance, and automate mobile/Windows lifecycle management instantly.
What it connects
- Real-time compliance status, enrollment details, and device check-in history for all Windows, iOS, and Android devices
- Active app deployments and installation failures to correlate software issues with tickets
- Security posture including encryption state, OS versions, and policy assignments across your fleet
- Device metadata (owner, serial number, asset tags) to link physical hardware to employee tickets
What it automates
- Trigger device sync and compliance re-evaluation directly from a support ticket without manual portal login
- Lock, reboot, or factory-reset lost or compromised devices with optional selective data wipe
- Reset passpodes and recover BitLocker/FileVault encryption keys for locked-out users in seconds
- Scan for malware, update antivirus definitions, or clean Windows devices to contain security incidents
In practice
A user reports they can't access corporate email. STLabs pulls the device's compliance state, shows it failed a mandatory OS patch, auto-syncs the device, and tells the user to restart, closing the ticket without escalation.
Lost device workflow: STLabs immediately locks the device, finds its location, and initiates a selective wipe to remove company data while preserving personal photos and messages.
Overnight app deployment monitoring surfaces failed app installations grouped by application and error type, so your morning shift opens to pre-triaged, actionable batches instead of chaos.
Offboarding automation: A departing employee's exit ticket triggers selective data wipe, app removal, and conditional access revocation in Intune, with full audit logging for compliance.
