Ubiquiti integration
Centralize UniFi network infrastructure into service management for unified visibility across distributed sites.
What it connects
- UniFi console inventory with firmware versions, connectivity state, and hardware details across all managed locations
- Network sites, device adoption status, and detailed access point and gateway configurations
- Active client connection data, device health metrics, and network performance statistics
- ISP performance data including latency, packet loss, and uptime metrics for WAN links
What it automates
- Restart network devices and trigger firmware upgrades through change-request workflows
- Block and unblock client devices on the network in response to security incidents
- Enable or disable WLANs to contain network compromise or isolate problem areas
- Physically locate devices via LED indicators and force device provisioning for deployment troubleshooting
In practice
A UniFi access point reports poor client experience scores; STLabs opens a ticket with device health data and recommends relocating the AP to improve coverage.
Network monitoring detects an unknown device on the UniFi network; STLabs creates a security ticket and blocks the device while the team investigates adoption status.
An ISP outage ticket is auto-opened when UniFi gateway metrics fall below contracted SLA thresholds; STLabs includes trending data to support escalation.
A firmware security patch is released; STLabs coordinates a change-request ticket and stages upgrades across sites, with LED locate triggering site technicians to confirm device locations.
