SAP Concur integration
Manage SAP Concur user profiles and handle expense report and travel request approvals from service requests.
What it connects
- Retrieve users and travel profiles before an account change.
- Pull expense reports with their status and comments when someone asks about a claim.
- Retrieve reports waiting for approval for an approver's queue.
- Pull travel requests and their status for trip questions.
What it automates
- Create or update user identity profiles when people join or change roles.
- Deactivate identity profiles during offboarding to close Concur access.
- Approve, send back, or recall expense reports from a service request.
- Approve or send back travel requests after a decision is made.
In practice
- A new hire needs Concur. After approval, STLabs creates their identity profile so they can submit expenses from their first trip.
- An employee asks where their expense report is. STLabs pulls its status and any comments, and replies with what is holding it up.
- When an employee leaves, STLabs deactivates their Concur identity profile as part of the offboarding workflow, alongside their other app access.
- An approver on vacation asks for help clearing their queue. STLabs lists the reports waiting for them and approves the ones they confirm.
