Moving to STLabs from your current service desk

Teams that move to STLabs go from first integration to real results in five days. They connect STLabs alongside the tool they have, the agent starts resolving requests in Slack and Teams within that first week, and they move the queue over whenever the team is ready. There is no weekend cutover and no months-long implementation. This page describes what the five days look like, what migrates, and what you stop maintaining.

Watch: migrate from legacy ITSM, integration to results in five days

Day 1: integrate

You set scopes and connect your systems to Axiom™: your identity provider, HR system, device manager and current service desk first, then whatever else you run from 140+ integrations. Each connection reads only what its scope allows, and there is no professional services package. By the end of the day your whole organization is connected in one place.

Days 2 to 3: populate

Axiom™ normalizes and unifies that data into one graph of your people, devices, apps, access and policies, with nothing to populate by hand. It also reads your current service desk's tickets, categories and knowledge base, so the agent learns from your history before it answers anyone. You can already explore the graph for visibility across the organization, such as idle licenses or access still held by people who left or changed teams.

Days 4 to 5: automate

You build workflows grounded in Axiom™ in minutes, described in plain language and gated by the approval rules you set. The agent starts answering questions in Slack and Teams and resolving the requests you have approved it to handle, such as software access and password resets. Requests it cannot resolve become tickets that arrive already investigated, with the requester's identity, device, access and recent changes and a suggested fix. Your current tool can still own the queue while you see the results.

Timing varies with the number and scale of integrations and automations.

After day 5: expand the workflows

With the agent running, you add the workflows that take the most time: onboarding and offboarding access, just-in-time access with expiry, and the two or three recurring incidents your team handles most. Each is reviewed before it is published.

When you're ready: move the queue

The pace is yours. When the team is comfortable, tickets land in STLabs instead of the old tool. Open tickets, categories, SLAs and the knowledge base migrate; closed history stays searchable for the agent. The old tool can be kept in read-only mode until its renewal date or retired.

What your team stops doing at this point: updating the CMDB, re-attaching context to every ticket, writing and repairing automation scripts, and answering the same question in three channels.

What migrates

• Open tickets, incidents and requests, with their categories and SLAs
• Knowledge base articles
• Past tickets and resolutions, as training context for the agent
• Assets and users, reconciled into Axiom™ against your identity and device data

What does not need to migrate

• The CMDB. Axiom™ rebuilds the picture from source systems, so stale records are left behind rather than imported.
• Automation scripts. Workflows are re-described in plain language; most are shorter because Axiom™ supplies the context the scripts used to fetch.

What it costs to find out

STLabs is priced per employee per year with no AI meter, and discovery and implementation are included. Book a demo and we will map your tools before the call.